Privacy Policy

1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website or contact us for services. Personal data is any data that can personally identify you.

2. Data Collection on Our Website

Who is responsible for data collection?

Data processing on this website is carried out by the website operator:

Hand-Ex — Handwerkerservice

Daniel Canecky

Rainerweg 27, 83700 Kreuth/Weißach

Email: hallo@hand-ex.eu

What data do we collect?

We collect the following types of data:

Contact form inputs (name, email, phone, project description)
Calculator inputs (service type, project size, timing preferences)
Photos you upload for quotes
Technical data (IP address, browser type, access times)

How do we use your data?

Your data is collected to:

Provide accurate quotes and estimates
Schedule and coordinate service delivery
Communicate about your project
Improve our website and services

3. Your Rights

You have the right to:

Request information about your stored personal data
Request correction of incorrect data
Request deletion of your data
Request restriction of data processing
Object to data processing
Request data portability
Withdraw consent at any time

4. Data Storage and Retention

We store your data only as long as necessary for the purposes stated above or as required by law. Quote-related data is typically retained for:

Active projects: Duration of project plus warranty period
Quote requests: 12 months from last contact
Completed projects: As required by German tax and business law

5. Third Parties

We may share your data with trusted third parties only as necessary for service delivery:

Hosting providers (for website operation)
Email service providers (for communication)
Specialist contractors (when coordinating electrics, plumbing, etc.)

All third parties are bound by data protection agreements and process data only as instructed.

6. Cookies and Analytics

Our website uses minimal cookies necessary for functionality. We do not use tracking or advertising cookies without your explicit consent.

7. Security

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or manipulation. This includes encrypted data transmission (SSL/TLS) and secure server infrastructure.

8. Contact for Privacy Requests

For any privacy-related questions or to exercise your rights, please contact:

Email: hallo@hand-ex.eu

Phone: 0151 7292 3933

Post: Rainerweg 27, 83700 Kreuth/Weißach

9. Changes to This Policy

We may update this privacy policy from time to time. The current version is always available on this page.

Last updated: November 2025